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What our customers say

ALRO are confident that our works are carried-out to a standard to be proud of, be it Consultancy, Installation or Maintenance. Many of our customers have kindly provided feedback regarding our services in the form of testimonials, of which a number can be viewed here.

Client: Hemsford Management


Dear Francis

I am writing to thank you and your staff for the excellent work you have carried out here over the past 5 years.  I would like to thank you in particular for the superb job you carried out most recently in the installation of the primary settlement and balancing tank including all the associated ground works, plumbing and detailed electrical work.  As you know this was the largest project the Hemsford Management have had to contemplate with an associated high cost and we therefore expected the best quality work.

The standard of workmanship has been impressive along with the neatness and tidiness and professional method in which both you and your staff have operated.  It has been refreshing in this age to employ a Company with high standard and I have to say we are delighted with the results which have at long last sorted out the long standing problems we had previously experienced.

As you know I am a very pedantic customer and I am delight that your Company have managed to reach my high expectations.  I would not hesitate to recommend your Company and frequently do so.

With all best wishes

Mrs Elizabeth Jeffery, Littlehempston, Totnes, Devon

Client: Mr. I. W. Nutt



I should like to thank you for the professional way in which this task was undertaken, under difficult conditions, and the extremely tidy way in which the site was handed back to us.  We would certainly have no hesitation in recommending your company for future works.

Yours faithfully

I W Nutt, Bovey Tracey, Devon

Client: Mr. Chillton - Robin Hill



Dave, thank you for the service today as you booked in. Your engineer Tom was excellent, as you know. he was kind enough to explain exactly what he was doing, and my option to replace parts and the likely cost. He clearly knew his job and I followed his recommendations.

His customer care was perfect. He did not mind me looking over his shoulder and he was clearly sensitive to customer concerns about likely costs against the need to keep systems in good order.

Mr. K. Chillton

Client: Simon Cross - The Bearslake Inn



Hello Francis,

Just a quick note to say many thanks for the works just completed. I must commend to you the work and attitude of the two men who did the installation, these guys are a credit to your company, taking great pride in their work all of which was completed to a very high standard.

Thanks you for your assistance in these matters.

Kind regards

Simon (The Bearslake Inn)

Client: Capt. Baker - Dinahs Side


Dear Sirs

I would like to commend both your engineers for the work, but in particular the one, who arrived on the 18th February who stayed on the job for 8 hours, the last time in the dark, working by the light of my torch in the rain.

Yours faithfully, Capt Baker, Dittisham, Devon.

Client: Mr. & Mrs. Vicary



Dear Sir/Madam,

Following your recommendations for installers for our new Klargester, we chose Alro Services Ltd of Okehampton.

We  have nothing but praise of their Company for the professional and diligent way they installed the system. Nothing was too much trouble. Boards were used for the spoil of the trenches and on back fill the turf was replaced.  After they had left, everything was back in place and the garden tidy.

We thoroughly recommend Alro to anyone for the installation of a klargester.

Yours sincerely,

Paul and Wendy Vicary

Client: Mr. & Mrs. T. Legg



'We have recently had a sewage treatment plant installed by Alro. From the first contact with Robin Weiss the service and work has been absolutely fantastic.

The men who did the installation, Cliff, Henry and Jonathan were brilliant. They were always on site before 8am, were courteous, friendly, respectful and carried out the job with diligence and conscientiousness.

Derek, who closely oversaw the work ensured things ran smoothly and our wishes were carried out exactly as we wanted. They also made sure the garden was reinstated with least disruption and went the extra mile on occasions. A superb job all round. We would have no hesitation recommending Alro'.

Many Thanks & Best Wishes

Tim & Fiona Legg

Client: Mrs. J Earlam



Dear Robin

I would like to thank you and your great team for an excellent installation and associated works of our new Sewage Treatment System, very impressive.

The guys on site were polite, very efficient and worked extremely hard and as a good team, to install the system with no disruption to any of the 11 properties involved.  Considering how much equipment was here and its only a week since the work was completed you would not know they had been here (apart from the tank top and 'the yet to grow' grass area.

I would have absolutely no hesitation in highly recommending Alro Services whenever I can.

Thank you very and please thank everyone involved from the office staff to the site guys.

Kind regards


Client: Mr. & Mrs Rorke




I would just like to take a minute to write a note of thanks- we had Carl come and service the tank yesterday and he was absolutely fantastic. Polite, efficient and thorough.  He was just brilliant. Thank You Carl. 

Client: Mr. & Mrs. Douglas-Mann



Dear Mr Weiss

Following the installation by yourselves of our Klargester treatment plant, we wanted to let you know how impressed we are with your company. From day one, everything has been done courteously, intelligently and efficiently. You and your office staff have been 'On the ball' at all times, making sure the work went smoothly. Derek has been brilliant, even taking us to another recently completed job nearby when we asked just how much noise the treatment plant produced so we could hear for ourselves ( Will had to put his ear on the treatment plant lid in order to hear any noise at all, and then it was only the very faintest hum.)

When all the big machinery arrived, and then when it began to rain, we thought that it was all going to be a sea of mud. However, your men worked quickly and carefully, causing the least possible disruption and leaving the site so neat and tidy you wouldn't think all that machinery had been there. They were just marvellous.

Thank you all so much. We would have no hesitation in recommending your company to anyone.

Yours sincerely

Mr and Mrs Douglas-Mann