Our Accreditations

In a competitive and continuously evolving industry, up to-date knowledge in current legislation, product and health & safety is a requirement not an option.

Correct staff training provides the foundation blocks from which we strive to provide the very best level of service for all our clients.

Our staff are also checked with the Criminal Records Bureau allowing us to work with clients who need to protect children and vulnerable adults when recruiting people into positions of trust.

Meet the team

Name: Tom Downes
Position: Part Time Service Department Coordinator

About: Tom is a relative newcomer to ALRO, joining the company in 2013.

With a history including Administration and Customer Service positions, Tom assists the Service Manager and Senior Engineer to ensure smooth running of...

Team page

Consultancy

CONSULTANCY

ALRO 2002 Ltd. is a specialist consultancy positioned to support ALRO Services Ltd. in the design and administration of drainage schemes up to 2000 residential population generaly, to serve both new and existing properties.

Installation

INSTALLATION

Whilst being accredited or recommended installers of product from all of the leading equipment manufacturers, we are a totally independent company. This allows us to provide unbiased advice ensuring that the right scheme and the right equipment is specified and installed to meet client requirements and budgets.

Maintenance

MAINTENANCE

ALRO Services Ltd. offer a complete Service and Emergency Call-out package to ensure sewage systems and pumping stations are serviced regularly in accordance with the manufacturers recommendations, which is now a requirement under current legislation.

Testimonial

INSTALLATION OF KLARGESTER BIODISC AND ASSOCIATED WORKS

I should like to thank you for the professional way in which this task was undertaken, under difficult conditions, and the extremely tidy way in which the site was handed back to us. We would certainly have no hesitation in recommending your company for future works.

Yours faithfully

I W Nutt, Bovey Tracey, Devon
02/07/2016

Dear Robin

I would like to thank you and your great team for an excellent installation and associated works of our new Sewage Treatment System, very impressive.

The guys on site were polite, very efficient and worked extremely hard and as a good team, to install the system with no disruption to any of the 11 properties involved. Considering how much equipment was here and its only a week since the work was completed you would not know they had been here (apart from the tank top and 'the yet to grow' grass area.

Kind regards

Judy
26.06.2017

We are an existing customer of ALRO, having our septic tank serviced and maintained by you bi-annually.

I would just like to take a minute to write a note of thanks- we had Carl come and service the tank yesterday and he was absolutely fantastic. Polite, efficient and thorough whilst talking our boys through everything he was doing. He was just brilliant. Thank You Carl.
09/06/2016

'We have recently had a sewage treatment plant installed by Alro. From the first contact with Robin Weiss the service and work has been absolutely fantastic.

Derek, who closely oversaw the work ensured things ran smoothly and our wishes were carried out exactly as we wanted. They also made sure the garden was reinstated with least disruption and went the extra mile on occasions. A superb job all round. We would have no hesitation recommending Alro'.

Many Thanks & Best Wishes

Tim & Fiona Legg
Dear Sirs

I would like to commend both your engineers for the work, but in particular the one, who arrived on the 18th February who stayed on the job for 8 hours, the last time in the dark, working by the light of my torch in the rain.

Yours faithfully, Capt Baker, Dittisham, Devon.
21/01/2016

Hello Francis,

Just a quick note to say many thanks for the works just completed. I must commend to you the work and attitude of the two men who did the installation, these guys are a credit to your company, taking great pride in their work all of which was completed to a very high standard.

Thanks you for your assistance in these matters.

Kind regards

Simon (The Bearslake Inn)
06/10/2016

Dear Mr Weiss

Following the installation by yourselves of our Klargester treatment plant, we wanted to let you know how impressed we are with your company. From day one, everything has been done courteously, intelligently and efficiently. You and your office staff have been 'On the ball' at all times, making sure the work went smoothly. Derek has been brilliant, even taking us to another recently completed job nearby when we asked just how much noise the treatment plant produced so we could hear for ourselves ( Will had to put his ear on the treatment plant lid in order to hear any noise at all, and then it was only the very faintest hum.)

When all the big machinery arrived, and then when it began to rain, we thought that it was all going to be a sea of mud. However, your men worked quickly and carefully, causing the least possible disruption and leaving the site so neat and tidy you wouldn't think all that machinery had been there. They were just marvellous.

Thank you all so much. We would have no hesitation in recommending your company to anyone.

Yours sincerely

Mr and Mrs Douglas-Mann
Dear Francis

I am writing to thank you and your staff for the excellent work you have carried out here over the past 5 years. I would like to thank you in particular for the superb job you carried out most recently in the installation of the primary settlement and balancing tank including all the associated ground works, plumbing and detailed electrical work. As you know this was the largest project the Hemsford Management have had to contemplate with an associated high cost and we therefore expected the best quality work.

Mrs Elizabeth Jeffery, Littlehempston, Totnes, Devon
24/07/2016

Dear Sir/Madam,

Following your recommendations for installers for our new Klargester, we chose Alro Services Ltd of Okehampton.

We have nothing but praise of their Company for the professional and diligent way they installed the system. Nothing was too much trouble. Boards were used for the spoil of the trenches and on back fill the turf was replaced. After they had left, everything was back in place and the garden tidy.

Yours sincerely,

Paul and Wendy Vicary
19.10.2017

Dave, thank you for the service today as you booked in. Your engineer Tom was excellent, as you know. he was kind enough to explain exactly what he was doing, and my option to replace parts and the likely cost. He clearly knew his job and I followed his recommendations.

His customer care was perfect. He did not mind me looking over his shoulder and he was clearly sensitive to customer concerns about likely costs against the need to keep systems in good order.

Mr. K. Chillton